Contents

These Terms and Conditions form a legal agreement between Jilovo and all of our registered members. Please read them in full before using the platform.

1General Terms & Conditions

Welcome to Jilovo. These Terms and Conditions apply to the use of the Jilovo gaming platform and all its services. These terms have been prepared in English for players in Bangladesh; however, the English version shall be considered authoritative in the event of any legal dispute.

By accessing Jilovo or creating an account, you confirm that you have fully read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

Jilovo operates under an international gaming license, and we are committed to complying with all applicable laws and regulations. All games on our platform are powered by RNG (Random Number Generator) technology, ensuring every outcome is completely fair and unbiased. Our systems are regularly verified by independent auditing bodies.

In these Terms and Conditions, "we", "our", and "Jilovo" refer to the Jilovo gaming platform and its operating company. "You", "member", or "player" refers to any registered user.

2Account Register

You must be at least 18 years old to create an account on Jilovo. You are required to provide accurate and truthful information during registration. Providing false or incorrect information may result in account suspension or closure and forfeiture of any balance.

  • Each individual may only open one account.
  • Members of the same household may use separate accounts from the same device or IP address, but this must be disclosed to our support team.
  • Keeping your account password confidential is your responsibility. Allowing anyone else to use your account is strictly prohibited.
  • Completing the identity verification (KYC) process is mandatory. KYC must be completed before any withdrawal can be made.
  • You must provide your full legal name, date of birth, and accurate contact details during registration.
Jilovo may request your national ID, passport, or other government-issued documents to verify your identity. This is done solely for your security.

3Deposits & Withdrawals

All deposits and withdrawals on Jilovo are fully secure and processed through encrypted channels. We support a range of payment methods, including mobile banking, e-wallets, and bank transfers.

  • Minimum Deposit: The minimum amount for each transaction will be clearly stated on the platform.
  • Withdrawal processing time: Processing is typically completed within 1–3 business days.
  • Withdrawals can only be made to the same payment method used for the original deposit.
  • Jilovo reserves the right to review any suspicious transactions as part of its anti-money laundering measures.
  • The required wagering conditions must be fulfilled before any withdrawal from bonus funds.
  • Jilovo reserves the right to withhold withdrawals until account verification is complete.
Payments to third-party accounts or in someone else's name are not accepted. Such withdrawal requests will be declined.

4Bonuses & Promotions

Jilovo regularly offers bonuses and promotional deals. Each bonus comes with its own terms, which are detailed on the relevant promotion page. By claiming a bonus, you agree to its specific terms and conditions.

  • Wagering Requirement: To withdraw bonus funds, the specified wagering requirement must be met (e.g., 30x).
  • If the wagering conditions are not met before the bonus expires, the bonus and any winnings derived from it will be forfeited.
  • Attempting to claim the same bonus multiple times or using multiple accounts to obtain bonuses will result in account closure.
  • Jilovo reserves the right to modify, suspend, or discontinue the bonus program at any time.
  • Free spin bonuses can only be used on specific games.
Full bonus terms are always available on the Promotions page. If you have any questions, please contact our customer support.

5Gaming Rules

Each game on Jilovo has its own rules, which can be found within the game or in the help section. All game outcomes are governed by RNG technology and independently verified.

  • If a game is interrupted mid-session due to a technical error, Jilovo will refund the wagered amount.
  • Jilovo is not responsible for issues caused by network disruptions.
  • Jilovo reserves the right to void any incorrect payouts displayed due to a software error.
  • In Live Casino games, the dealer's decision is final.
  • For Sports Betting, match results are confirmed through official sources.

6Prohibited Activities

The following activities are strictly prohibited on Jilovo. Violating these rules will result in permanent account closure and possible forfeiture of all balances.

  • Creating multiple accounts or using another person's account.
  • Attempting to abuse bonuses or circumvent bonus terms and conditions.
  • Any form of fraudulent activity or use of unauthorized software.
  • Using automated bots or scripts to play games.
  • Using funds derived from money laundering or illegal sources on the platform.
  • Harassing other members or staff.
  • Attempting to bypass the platform's security measures.
If fraudulent activity is detected, legal action may be taken and the relevant authorities will be notified.

7Account Closure & Suspension

Jilovo reserves the right to suspend or close any account at any time without prior notice if we determine that these Terms and Conditions have been violated. You may also close your account at any time by contacting our customer support.

  • Requests to voluntarily close an account must be submitted through customer support.
  • Any verified withdrawals will be processed before an account is closed.
  • Balances on accounts closed due to rule violations will not be refunded.
  • Self-exclusion requests made under our responsible gaming policy will be actioned immediately.

8Responsible Gaming

Jilovo believes in responsible gaming. We want every member to enjoy our platform within their limits. The following protective tools are available free of charge:

  • Deposit Limit: Set daily, weekly, or monthly limits.
  • Loss Limit: Set a loss limit to prevent losing beyond a specified amount.
  • Session Time Limit: Set a limit on how long you play in a single session.
  • Cooling-Off Period: Take a break ranging from 24 hours up to 6 weeks.
  • Self-Exclusion: Temporarily or permanently close your account if needed.

If you feel that gaming is having a negative impact on your life, please contact our customer support immediately. For more information, visit our Responsible Gaming Visit the page.

9Dispute Resolution

If a dispute arises, please contact our customer support first. We generally respond to all complaints within 48 hours. If the issue remains unresolved, you may appeal to our licensing authority.

  • Complaints must be submitted within 30 days of the incident.
  • All disputes will be reviewed impartially.
  • You may escalate disputes against Jilovo's final decisions to an independent dispute resolution body.

10Changes & Updates

Jilovo reserves the right to update these Terms and Conditions at any time. For significant changes, advance notice will be sent to your registered email. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

We recommend visiting this page regularly to stay informed about the latest updates. The date of the most recent update will always be shown at the top of the page.

If you have any questions or need assistance, our 24/7 customer support team is always here to help.