Contents

This Privacy Policy applies to all users of the Jilovo platform. By using the platform, you are considered to have agreed to this policy.

1Introduction

Your trust in Jilovo is our greatest asset. We understand that when you register on our platform, you share personal information with us — and protecting that information is our top priority.

This Privacy Policy clearly explains what data Jilovo collects, why we collect it, how we use it, and how we keep it secure. Our policy is built in line with international data protection standards.

Jilovo believes privacy is a fundamental right. That is why we only collect data that is genuinely necessary to operate our services. We never sell your information to advertisers or third parties.

2Data Collection

Jilovo collects your data in two main ways — information you provide directly, and data generated automatically as you use the platform. See the table below for full details:

Data Types Example Reason for Collection
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email address, mobile number Account Verification & Customer Support
Financial Information Payment method details, transaction history Payment Processing & Fraud Prevention
Technical Information IP address, device type, browser Security Assurance & Service Improvement
Usage Data Game history, session duration, favorite games Delivering a Personalized Experience

At registration, we collect your name, email address, mobile number, and date of birth. During identity verification (KYC), we may request a copy of a government-issued ID and proof of address. This information is used strictly for legitimate purposes.

3Data Usage

Jilovo uses your data only for specific, legitimate purposes. We never use your information for any other purpose without your consent.

  • Account Management: To create, manage, and secure your Jilovo account.
  • Service Provider: To manage gaming services, deposits, withdrawals, and bonuses.
  • Identity Verification: To verify age and prevent fraud and money laundering.
  • Customer Support: To resolve your questions, complaints, and issues quickly.
  • Legal Obligations: To comply with regulatory requirements and prepare reports as required by law.
  • Personalized Experience: To analyze your preferences and suggest relevant games and offers.
  • Security Assurance: To detect unusual login activity or transactions and protect your account.
  • Contact: To send essential system notifications and, with your consent, promotional communications.
Jilovo never sells your data to third parties for advertising purposes. If you no longer wish to receive promotional emails, you can unsubscribe at any time.

4Data Sharing

Jilovo does not sell or rent your personal data to third parties. However, limited information may be shared in certain circumstances:

  • Service Partner: Payment processors, identity verification services, and technology partners assist us in operating the platform. They may only use your data in accordance with our instructions.
  • Legal Requirements: Information may be disclosed when required by court order, government investigation, or other legal obligation.
  • Fraud Prevention: Data may be shared with regulators or financial intelligence units to detect and report fraudulent activity.
  • Business Transfer: In the event of a company merger or acquisition, data may be transferred, but the new owner will be bound by this Privacy Policy.
All of our third-party partners are bound by data protection agreements. Adequate safeguards are ensured for any international transfer of data.

5Cookie Policy

Jilovo uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help enhance your experience and ensure the platform functions correctly.

  • Essential Cookies: Required to maintain login sessions and for core platform functionality. These cookies cannot be disabled.
  • Performance Cookies: Used to analyze which parts of the website are used most, so we can improve our services.
  • Functionality Cookies: Used to remember your preferred language, theme, and settings.
  • Marketing Cookies: Used to show relevant content based on your interests. You can turn these off at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

6Data Security

Jilovo protects your data with industry-leading technology. Our security operates across multiple layers and is regularly verified through independent audits.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
  • Data Encryption: Stored sensitive data is protected with AES-256 encryption.
  • Two-Factor Authentication (2FA): An additional verification step when accessing your account.
  • Firewall & DDoS Protection: Servers are protected against unauthorized access and cyber attacks.
  • Regular Security Audits: Regular testing by independent security experts.
  • Staff Training: All staff receive regular training on data privacy and protection.
  • Access Controls: Only authorized personnel have access to your data, and only to the extent necessary.
In the event of a data breach, we will notify the relevant regulatory authority within 72 hours and inform affected users without delay.

7Data Retention

Jilovo retains your data only for as long as necessary to provide our services or as required by law. Separate retention periods apply to each category of data:

  • Account Information: For the duration of your active account and up to 5 years after closure (as required by law).
  • Transaction Information: 5–7 years in accordance with anti-money laundering regulations.
  • Communication Records: Customer service conversations are retained for up to 3 years.
  • Marketing Preferences: Until consent is withdrawn.
  • Technical Logs: 12 months for security analysis.

Once the applicable retention period expires, your data is securely deleted or anonymized so that it can no longer be linked to you.

8Your Rights

Jilovo's Privacy Policy gives you full control over your own data. You can exercise the following rights at any time:

  • Right of Access: You can request to know what data we hold about you.
  • Right to Rectification: You can correct any inaccurate or incomplete information.
  • Right to Erasure: You can request deletion of your data under certain circumstances.
  • Right to Restrict Processing: You can restrict the use of your data for specific purposes.
  • Right to Data Portability: You can request a copy of your data in a structured format.
  • Right to Object: You can object to your data being used for marketing or profiling purposes.

To exercise any of these rights, please contact our customer support. We typically respond to requests within 30 days. In some cases, legal obligations may prevent us from deleting certain data.

9Children's Privacy

Jilovo is an adults-only gaming platform. Our services are not intended for anyone under the age of 18. We verify age at registration, and any account found to belong to a minor is immediately closed and all associated data deleted.

If you believe a minor is using our platform, please contact our customer support immediately. We will take prompt action.

10Policy Changes

Jilovo reserves the right to update this Privacy Policy as needed. For significant changes, we will send advance notice to your registered email address. The date of any update will always be shown at the top of this page.

Continued use of the platform after any policy update will be considered acceptance of the revised terms. We recommend checking this page regularly to stay informed.

For any privacy-related questions or requests, please reach out to our customer support. We are always here to help.